Terms & Conditions

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INDIVIDUAL SPA TREATMENT BOOKINGS It is advisable to book treatments prior to arrival to avoid disappointment. A pre-payment will be required for all individual treatments. Our Utopia Spa retreat only offers treatments to guests over the age of 18.

As a courtesy to our clients and to ensure you enjoy the full benefit of your treatment, please be prompt to your appointment. We respectfully advise all our guests to be seated in the waiting lounge five minutes prior to appointment time. If you are late for your appointment, we can offer you a shortened service.

If you need to cancel your appointment, please call us 24 hours prior to your scheduled appointment otherwise we will have to charge you for the full amount of the service(s) booked. We strongly advice all guests to consider insurance to cover the unfortunate cancellation of their spa treatments.

Should you be using vouchers as payment or part payment for your day, please ensure you bring these with you to avoid the full amount of your experience being charged on departure.